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Established 1991
 
Bottom Line Telecommunications - ShopBLT.com
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Terms of Sale & Return Policy

By placing an order, you agree to the following terms:

Order Cancellation

Due to the speed of our service, orders for in-stock items and factory direct shipments cannot be cancelled or changed. Please do not ask us to do so as it is impossible. If you decide after ordering, that you do not want the item(s) ordered, you can refuse delivery and will receive a refund minus freight and handling charges, and a restocking fee as described below in our "Return Policy". Internationally shipping orders and orders shipping via US Mail cannot be cancelled once the items have left the warehouse for the freight forwarder, without incurring freight charges and a 5% restocking fee. If we have already charged your credit card and you dispute the charge without allowing us at least 45 days to perform a refused shipment refund, a $10.00 chargeback rebuttal fee will be deducted from your refund (or charged to your card.)

You must wait one full business day before requesting that we cancel an order for back ordered (out of stock) item(s). You are free to cancel your back order after 24 hours without penalty, assuming stock has not arrived. Once stock has arrived, then your order cannot be cancelled as noted above. To cancel an out of stock order, simply email us and include your order number (located in the subject line of any email you've received from us.) More information is available here in our FAQ.


Pricing

While every effort has been made to ensure the accuracy of pricing displayed on our website, pricing is not guaranteed and submission of your order does not bind us to honor published pricing. Additionally, pricing for back ordered items is not guaranteed and is subject to change at any time. If pricing on your order is found to be incorrect or has changed, we will notify you by email and your order will be halted. Your credit card will not be charged and no funds will be accepted or collected. You will be under no obligation whatsoever to purchase the item at the current price. Pricing discrepancies on our site will be corrected the same business day they are discovered.


Credit Card Fraud

Merchants, like us, pay for stolen merchandise; not the credit card companies, and not the card holders. If you are using a stolen credit card number, please leave now and save yourself the trouble. If you place an order with us using a stolen credit card number, your information will be given to the police or authorities in your area. We will assist them in prosecuting you to the fullest extent of the law, which may include arrest, fines, jail time, and seizure of your computer equipment. If you think this is a victimless crime, you are wrong, and we will show absolutely no mercy to people who attempt to steal from us.


Domestic Shipments (United States)

We ship domestically in the contiguous 48 states using UPS and Federal Express.

In-stock FedEx and Ground orders ship the same day they are placed, Monday through Friday, 9:00 AM EST, through 4:45 PM EST, depending upon warehouse availability. Warehouses close at 5:00 PM, their time zone, so if an item is only available in a closed warehouse, your order will be processed the next business day and ship per the guidelines above. For ground orders, we may delay shipment by one additional business day if a warehouse close to you has already closed for the day.

We pay for ground shipping, via the carrier of our choice, in the contiguous 48 United States on most orders of $5.00 or more, for items purchased at our published web prices, that ship from our warehouses. For orders less than $5.00 shipping by ground, all FedEx orders, most manufacturer direct shipments, all special order shipments, custom priced orders, and heavyweight or very large item shipments, you pay the shipping charges. Our shopping cart system will estimate shipping charges for most shipping methods. These estimates do not apply to the exceptions noted above, and if shipping charges are other than estimated, you will be contacted before your order ships. You can also use your own FedEx account number, if you wish FedEx to bill you shipping directly. We reserve the right to change your shipping method to an equivalent or faster method, at no additional charge to you.

We also offer US Postal Service methods to AK, AS, FM, GU, HI, MH, MP, PR, PW, and VI only. We use only US Postal Service methods to ship to US military addresses in AA, AE, and AP. All US Postal Service orders are shipped by ground to a freight forwarder, which takes one to five business days. The forwarder then repackages your items in the fewest number of shipping cartons possible, and ships the order to you using the US Postal Service shipping method you selected when you ordered. There is an $8.00 handling fee for shipping using US Postal Service methods.

When paying with a credit card, if we are unable to locate any listing of, or association with, the card holder and the shipping address you provide in freely available public records, and / or you provide only cellphone and / or non-published landline telephone numbers, and / or landline telephone numbers published in a name for which we can find no association with the card holder, we will request that you provide us with low resolution images of either a photo ID of the card holder bearing the delivery address, a utility bill or similar piece of documentation bearing the card holder's name and delivery address, or front and back images of the credit card used to place the order. This is no different than being asked to show your ID to a clerk at your local retail outlet. If your IP address' geographical location is determined to be outside the United States, or is found to be a proxy of any kind, your order will be treated as an international order, and we will only accept front and back card images as described in the following section. By failing to present such verification when requested, you agree that you never had any intent to conduct business with us, nor make a purchase from us.


International Customers & Shipments

If this is your first order with us, and your credit card billing address, or your shipping address are not within the United States, you will be required to supply front and back images of your credit card. We cannot process your order without these images. Complete instructions for securely sending us these images will be provided by email after you have placed your order.

We currently do not accept credit cards or checks for orders associated with Indonesia, Singapore, Nigeria, and all former Soviet Union countries. We only accept payments by wire for shipments involving those countries, and our website will only allow you to specify payment via wire transfer. There is a $25.00 fee added to any order being paid by wire transfer.

We ship internationally by Federal Express and the US Postal Service. International orders are shipped by ground to a freight forwarder, which takes one to five business days. The forwarder then prepares the necessary paperwork, repackages your items in the fewest number of shipping cartons possible, and ships the order to you using the shipping method you selected when you ordered. Our shopping system estimates the shipping cost for all international shipping methods, except FedEx International, for various complex technical reasons. FedEx will be happy to give you an idea of the shipping costs involved, if you call them. You can also use their website to obtain a shipping estimate. Your shopping cart displays the estimated weight of each item before you check out, which can help you in determining FedEx international shipping costs. Please note that FedEx uses "dimensional weight" (the dimensions of the box determine it's weight) to calculate their shipping costs. When estimating shipping with FedEx, we recommend you use a minimum of 4 lbs. You will also need an "origin zip code" to get an international rate from FedEx. Our freight forwarder's origin zip code is 06447.

Additionally, we provide a 10% discount off the Federal Express published international rates, and will do our very best to keep shipping costs to a minimum. Once you place your order, we will send you a confirmation by e-mail with a freight estimate and process your order. After your order ships, we will then e-mail you with the exact total billed to your credit card. If you absolutely must know what the FedEx International shipping charges are before your credit card is billed, please state "Do not charge me until I've been emailed the total, with estimated shipping, and have replied authorizing the charge." or something to that effect. Be aware that this will delay your order, as we must estimate the shipping, then email this to you, then wait for your reply, then process your order. You can also use your own FedEx account number, if you wish FedEx to bill you shipping directly. Lastly, all international shipments include a handling fee of $8.00. Most international destinations impose duties and tariffs, over which our company has no control, and cannot estimate for you, and we will not declare merchandise as "gifts", "replacements", or at reduced values as this violates US export law.

If you select a shipping method that is determined by our staff to provide inadequate insurance, your shipping method will be changed to the next available method which provides adequate insurance, and your estimated freight will be adjusted.

Rest assured, we are not in business to overcharge shipping. We respect you and want you to respect us and come back! Overcharging for shipping isn't the way to accomplish this. We have many satisfied customers and would like to include you among them!


Return Policy

IMPORTANT: You cannot return any item without an RMA number and the manufacturer's packaging. Do NOT return items to the originating warehouse. You MUST obtain an RMA number first. NO EXCEPTIONS.

Defective and factory sealed items can be returned for replacement, store credit, or refund within 30 days of the purchase date. "Defective" means an item is non-functioning, incompatible with your operating system, or doesn't function as described or advised by the manufacturer. "Factory Sealed" means an item is in 100% resalable condition, with all manufacturer's seals intact. "Purchase Date" is the day we shipped your order, noted on your receipt. You must obtain a Return Merchandise Authorization (RMA) number from us to process any return or replacement, within 30 days of the purchase date. You MUST obtain an RMA number online at ShopBLT.com, using the Returns / Exchanges link. RMA numbers are NOT issued by telephone. You cannot return, replace, claim a lost shipment, or request an RMA number 31 days or more after the purchase date. RMA requests submitted on or after 5:00 PM eastern time are treated as submitted on the following business day.

Returns and replacements are subject to these terms:

  • There is no restocking fee for defective items.
  • Non-defective items (including sealed items) are subject to a 5% restocking fee.
  • As a rule, you cannot return opened, non-defective items, but we will always try to get an exception for you. If an exception is granted, the refund is subject to a $5.00 per item or 15% restocking fee, whichever is greater.
  • Shipping and handling charges are not refundable. You are responsible for all freight charges involved in returning and replacing items, excluding items damaged in transit by the freight carrier. We pay for freight in those situations.
  • We reserve the right to pay for return freight for any item to be replaced.
  • Certain items have a more restrictive return policy. These restrictions (if any) are noted in the product description and supersede our standard return policy.
  • Certain items, including, but not limited to, all software & licensing, special order items, and items specifically noted with "NO RETURNS" cannot be returned.
  • Refused shipments of items that are specifically noted with "NO RETURNS" are subject to a $5.00 per item or 20% restocking fee, whichever is greater.
  • All other refused shipments are subject to a 5% restocking fee.
  • If you think your order has been lost in transit and you want a refund, you must notify us within 30 days of the purchase date. If you select an uninsurable shipping method and your shipment becomes lost, we cannot honor a request for a refund.
  • Return / exchange requests for "dead pixels" are subject to each manufacturer's policy. Consult the manufacturer before purchasing or requesting an RMA. If your item does not qualify for return / exchange under the manufacturer's policy, then it does not qualify under ours, as the item is not considered defective.
  • You must have the original manufacturer's packaging to return any item. If you return items in any other type of packaging or in a condition not specified in your RMA request, we will return them to you and charge you a $50.00 processing fee, plus shipping. NO EXCEPTIONS.

After the first 30 days, your product is covered under the manufacturer's warranty, if one is provided. You must contact the manufacturer for any type of service, or replacement of your product. We will be more than happy to assist you with any telephone numbers, website addresses, and email addresses we have on file for a manufacturer.

If you have questions before placing your order, please read our Frequently Asked Questions page.  You can submit a question, from there, if it isn't already answered.