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Lenovo 5WS0L26141 5yr Onsite 24x7 4hr Tss

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Mfg. & Model:Lenovo 5WS0L26141
Mfg. Part #:5WS0L26141
Description:5yr Onsite 24x7 4hr Tss

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Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.

All Lenovo warranties include phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labor repair coverage where labor is provided onsite at your place of business. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, repair will be made onsite, typically the next business day. Service is available during Lenovoís normal in-country business hours. Calls received after 4:00pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only. Next business day service is not guaranteed.

4hr onsite response time in 24x7 service window: Customers can greatly benefit from fast response to their business critical issues with an exceptional service coverage window of 24-hour, seven day per week support. Once the customerís incident is registered with the Lenovo call center, an agent will troubleshoot the customer problem remotely. If it is determined that an onsite visit in needed to resolve the problem, a technician is dispatched to arrive at the customerís location within 4 hours. The response time (4 hours) is measured during the round-the-clock service window (24x7). So for example, if a call is placed at 3:00 a.m. on Saturday morning, a technician will be onsite at the customer location by 7:00 a.m., the same day, Saturday morning.

Essential Information
BLT Item #:B3B5659
Manufacturer Part #:5WS0L26141
Weight:1 lbs.
Suggested Retail Price:$399.00
Manufacturer's website:
Return Policy:No Returns Or Exchanges
Brand and Item Information
Name:Lenovo 5Y On-site 24/7
Brief Description:Lenovo 5Y On-site 24/7, 5 year(s), On-site, 7x24, 4 h, Upgrade, ThinkStation P310
Expanded Description:Lenovo 5Y On-site 24/7. Number of years: 5 year(s), Type: On-site, Service time (days x hours): 7x24
License quantity:1 user(s)
Number of years:5 year(s)
Next Business Day (NBD):Y
Service time (days x hours):7x24
Response time:4 h
Product type:Upgrade
Compatibility:ThinkStation P310

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No portion of this document may be modified, copied, distributed, or reused in any way without the expressed written consent of Bottom Line Telecommunications, Inc. Every effort has been made to ensure the accuracy of information displayed, however we are not responsible for typographical and pricing errors. Pricing fluctuates rapidly on certain items making 100% accuracy impossible. Price and availability are subject to change without notice. Incorrect pricing will not be honored. Product images, descriptions, and specifications are provided as a courtesy and should not be relied upon to accurately describe an item. Consult the manufacturer's website for complete information on an item before purchasing. Current site time:  20:49:37 on 04/23/2017.