Research, review, and buy 3yr Onsite 24x7 4hr Priority Sup. Lenovo 5WS0H53078 is available for $435.02. More information on this item is available below. Click the button below for details and specifications.
Lenovo 5WS0H53078 3yr Onsite 24x7 4hr Priority Sup
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Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.
Lenovoís Priority Technical Support makes your priority our priority. 24x7 priority call routing to advanced-level technicians, electronic incident tracking, rapid response and rapid resolution. Bypass basic troubleshooting and experience shorter hold times, reduced repair times and higher first time fix rates, freeing up your resources to focus on mission-critical business activities. Priority Technical Support Features priority call routing, 24x7 local language tech-to-tech support, escalation management and electronic call tracking and third party software support. Priority Technical Support is not available in all regions. The customer must have a service contract with the software vendor. If the customer does not have a software agreement, Lenovo will provide a courtesy transfer to the appropriate toll-free support line. Service is limited to software vendor service hours.
4hr onsite response time in 24x7 service window: Customers can greatly benefit from fast response to their business critical issues with an exceptional service coverage window of 24-hour, seven day per week support. Once the customerís incident is registered with the Lenovo call center, an agent will troubleshoot the customer problem remotely. If it is determined that an onsite visit in needed to resolve the problem, a technician is dispatched to arrive at the customerís location within 4 hours. The response time (4 hours) is measured during the round-the-clock service window (24x7). So for example, if a call is placed at 3:00 a.m. on Saturday morning, a technician will be onsite at the customer location by 7:00 a.m., the same day, Saturday morning.
|BLT Item #:||B2Y9447|
|Manufacturer Part #:||5WS0H53078|
|Description:||3YR ONSITE 24X7 4HR PRIORITY SUP (SHIPS FROM MFG)|
|Suggested Retail Price:||$489.00|
|Brand and Item Information|
|Name:||Lenovo 3YR Onsite 24x7 4 Hour Response + Priority Support|
|Brief Description:||Lenovo 3YR Onsite 24x7 4 Hour Response + Priority Support, 3 year(s), On-site, 7x24, 4 h|
|Expanded Description:||Lenovo 3YR Onsite 24x7 4 Hour Response + Priority Support. Number of years: 3 year(s), Type: On-site, Service time (days x hours): 7x24|
|Number of years:||3 year(s)|
|Service time (days x hours):||7x24|
|Response time:||4 h|
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